Here are a few Frequently Asked Questions. If you have a specific question feel free to contact us via email or phone. firstname.lastname@example.org 03 8795 7591
Why would I consider personalised gifts by Groovy Glass?
A personalised gift is always very well received because the item is a one off piece designed and made specifically for the recipient, and not just bought off a shelf. You can design the item with individual personalities in mind, use nicknames and personal messages. Totally personalised to your requirements.
Do prices include GST?
Yes all of the prices you find on our website are GST inclusive.
What Is Etched Glassware?
Etched glassware is a very labour intensive process which produces a very effective result. It can be done in two ways fully etched frosted look or clear etched designs. Unlike laser engraving etching gives soft to touch feel. The superior finish is 100% permanent and dishwasher safe and will NEVER come off, unlike vinyl, painted or printed glassware.
What happens if I change my mind after placing my order?
If you would like to make any changes to your order before production, just email us with your order ID and will gladly accommodate changes. Should you wish to cancel your order once art proofing and stock has been ordered a charge of 25% of your order value will be deducted from your refund amount.
What if you don’t have the font or graphic that I’m after?
Please do not hesitate to email us with your concerns as we have hundreds more graphics and fonts on file. If there is a specific graphic that you have on file, as long as it is a high resolution jpeg, or PDF, and fairly send it into us and generally we can use it. Please note that there may be an Artwork Fee charged on top of the cost of your order, but we will always discuss this with you before we charge you.
Do I receive a proof of the artwork before my order is made?
Yes. Once you have made your payment, you will receive a proof of artwork which you need to authorize before we go ahead and send your order through to our production department.
How long will my order take?
This will depend on how many glasses have been ordered and if we have them in stock, however most small orders will be dispatched within a matter of a few days from approval. If there is a delay while waiting for an out of stock product you will be notified immediately and if your order is of an urgent nature. During peak times we schedule all orders by due date. If you are from interstate please allow freight from Victoria. We pride ourselves on short and quick turnarounds. Please do not hesitate to call us to discuss delivery turnaround.
How will I know when to expect delivery?
You will receive an email from us on the day your order is dispatched, so you will know approximately when to expect delivery.
Do you ship internationally?
Yes, we do ship internationally, we ship to New Zealand, United Kingdom and United States. Please contact us if you are outside of these areas.
What happens if an item is broken in transit?
Breakages are EXTREMELY rare, but if something was broken during transit, we will replace it immediately as high priority for your peace of mind. Simply email us at email@example.com if there is a breakage, we will require a photograph, therefore please keep the goods until we have discussed details with you.